Frequently Asked Questions
rs999's FAQ page
Welcome
Find answers to any of your questions here — detailed information on deposits, withdrawals, security, support, and responsible gaming.
rs999 is a safe and reliable online gaming platform for Bangladesh. This FAQ page has been created so you can find answers to your questions quickly and easily. Below you will find questions and answers divided into four sections — account security, responsible gaming habits, support services, and how to deposit money. If you cannot find an answer to your question, our 24/7 support team is always ready.
Frequently Asked Questions
🔒 Stay Safe
If you see any unfamiliar login or transaction on your account, contact rs999's 24/7 live chat support immediately. Then quickly change your password and log out of all devices you have used. Our security team will investigate the incident and assist you. Avoid clicking on suspicious links or sharing your information with anyone unknown.
A strong password should have at least 12 characters — combine uppercase letters, lowercase letters, numbers, and special characters (!, @, # etc.). Do not create a password using your name, date of birth, or phone number. Do not use your rs999 account password on any other site. Changing your password regularly keeps your account more secure.
Always confirm rs999.mom in your browser's address bar. If there is a slight difference in the address (such as rs-999, rs9999, rs999.net), it may be a fake site. Look for https:// and the padlock icon in the URL for a secure connection. Instead of accessing rs999 through any third-party link or social media, type the address directly into your browser or use a bookmarked link.
No representative of rs999 or bKash/Nagad/Rocket/Upay will ever ask for your OTP, PIN, or password. If anyone asks for this information — by phone, message, or chat — know that it is a fraud attempt. End that contact immediately and notify our support team. It is always safest not to share your financial information with anyone.
Yes, rs999 uses the highest standard SSL encryption technology to keep all your personal and financial information secure. Your data is not sold or shared with third parties without authorization. The platform operates on fair play technology, which keeps every player's transactions and gaming activity safe and transparent.
⚖️ Responsible Gaming
There are some common signs: spending money beyond your budget, placing larger bets to recover losses, losing sleep or missing work because you are thinking about gaming, hiding your gaming from family, or feeling unable to stop. If you notice these signs, give yourself a break and talk to someone you know. rs999 places the highest importance on responsible gaming advice.
rs999 is for those aged 21 and above only. Minors are strictly prohibited from opening an account or taking part in any gaming activity on this platform. The age verification process is an important part of our platform. If any minor you know is using this site, alert a guardian.
Yes, as part of responsible gaming you can set a personal mental or practical spending limit for yourself. Staying within a set budget is a characteristic of a healthy player. If you would like to discuss any limit or additional protection measure, contact our support team directly — they are able to assist in Bengali.
If you feel that gaming is having a negative effect on your life, talk to a family member or a trusted friend. For mental health support, you can seek advice from a local specialist. More detailed guidance is available on rs999's responsible gaming page. Our support team is ready to help at all times.
Yes, rs999 offers a cooling-off period and self-exclusion facility. If you want to temporarily or permanently close your account for a set period, let our support team know. Using this facility is not a sign of weakness — it is a conscious and responsible decision. Your mental well-being comes first.
🎧 Support Questions
Absolutely. rs999's support team provides assistance in both Bengali and English. Keeping the convenience of Bangladeshi players in mind, our support agents will understand your issue in Bengali and provide a solution. Speak directly in Bengali without any hesitation.
rs999 has two support channels: 24/7 live chat and email. Instant assistance is available through live chat by logging into the site. Our email address is [email protected]. There are no other contact channels beyond these two — so if anyone mentions a third channel, it is not reliable.
To get a faster resolution, have the following information ready in advance: your rs999 account username or registered mobile number, a description of the issue (what happened and when), the transaction reference number or time where applicable, and a screenshot if available. Providing this information will allow the support team to help you much more quickly.
rs999's live chat support is available 24 hours a day, 7 days a week — day or night, on public holidays, and even on Eid. You can contact us at any time according to Bangladesh Standard Time (BST, UTC+6). Emails are replied to as quickly as possible.
💳 How to Deposit Money
rs999 currently supports deposits through four mobile financial services: bKash, Nagad, Rocket and Upay. These are Bangladesh's most widely used and secure payment services. Note that Rocket is Dutch-Bangla Bank's mobile wallet. The same minimum deposit amount applies to all methods.
Log in to rs999 and go to the deposit section. Select bKash from there, enter the amount you want, and follow the instructions provided. Confirm the payment from your bKash app or USSD code (*247#). Once the payment is complete, your account is generally credited within a few minutes. If you have any issues, let us know via live chat.
The minimum deposit amount on rs999 is ৳500. This limit is the same for all payment methods — bKash, Nagad, Rocket, and Upay — there is no separate limit for each. The minimum withdrawal amount is ৳800. New players become eligible for the welcome bonus with a deposit of just ৳500.
First, confirm from the payment app that the transaction was successful and note down the transaction ID or reference number. Refresh the page and wait a few minutes. If the issue is still not resolved, contact our 24/7 live chat with the transaction ID. Our team will verify and resolve the matter promptly.
Withdrawal requests at rs999 are usually processed within 5 to 30 minutes. This timeframe applies to all methods — bKash, Nagad, Rocket, and Upay. The minimum withdrawal amount is ৳800. If bonus wagering requirements have not been met, your withdrawal may be held — in that case, please contact support.
The rs999 welcome bonus is 100% up to ৳5,000 on your first deposit. The wagering requirement is 10 times and applies to the bonus amount only. For example: if you deposit ৳1,000 you will receive ৳1,000 as a bonus (total ৳2,000), and to withdraw bonus winnings you will need to place bets of ৳1,000 × 10 = ৳10,000.
Still have questions?
Our support team is available 24 hours a day, 7 days a week.
Assistance is available in Bengali and English.
24/7 Live Chat
[email protected]